After asking her to explain their protocol when a baby is born, we soon established that the hospital did not follow their own protocol. According to Angela, the pediatrician should have checked the baby the morning she was born, which did not happen.
I remember and also told Angela this, that the pediatrician in the dreaded night ( when we weighted for 4 hours for the ambulance arrived) had told Kyla that she had emergencies to deal with that day.
I personally fail to see how this could be an acceptable answer, when Kyla's and Dan's baby needed an urgent heart operation the day she is born, how this is not classified an emergency.
I also addressed the behaviour and actions of the rude nurse, who told Kyla that she was 'starving the baby'.
To cut a long story ( meeting ) short, Angela Leon, apologised officially and admitted that they made a mistake and that they acted inappropriately. I have asked for a written apology to be sent to Kyla. She is the one who suffered most as a result of the pediatrician who could not be bothered to check the baby and the rude nurse, and the wasted hours of worrying in hospital about the fact that the baby would not wake up and did not feed, not to mention the traumatic 4 hours when we had to wait for the ambulance to arrive, whilst we are not allowed to see the baby.
I have to admit that after my meeting with Angela Leon, I did reflect on the difference between Spain and the UK. The approach today was almost naive and sweet. At no point did Angela consider that by putting the hospitals apology and admission of their oversight in writing, that some people might use this document. I have no intention of doing anything with the apology, other than to give it to Kyla and to move on, but could not help thinking that if this had happened in the UK, I doubt that anyone would have been prepared to admit their mistakes in writing for fear of it being used against them.
I was happy with the result of my meeting, because it is important to me that Kyla does not blame herself for a second. It is so easy to blame yourself, even I have blamed myself. Why did I not spot it? I gave birth to three children myself, surely I should have noticed that something was wrong?
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